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"FIRMS OPT FOR 'PROCESSES', WHILE CUSTOMERS WANT 'PEOPLE'"
"Organisations believe that they are more likely to retain customers by investing in technology, rather than in people; while customers are looking for the 'human touch'. "
"These findings are the result of an online survey investigating whether people think employee satisfaction influences customer satisfaction, carried out by the market research and training consultancy, Lorien Customer Focus (LCF).<BR> Eighty per cent of suppliers agreed that they are 'more likely to retain customers by investin
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AVOIDING THE DUPES OF HAZARD
"As UK environmental policy becomes ever more stringent, issues of producer responsibility are becoming increasingly pertinent to manufacturers, especially those concerned with electrical and electronic goods. "
"The latest round of legislation to tackle waste management issues is set to commence with the WEEE Directive (Waste Electrical and Electronic Equipment) in 2006 and snapping at its heels will be the RoHS Directive (Restriction of the Use of Hazardous Substances in Electrical and Electronic Equip
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ENERGYST CAT RENTAL POWER FINDS A PERFECT MATCH IN EXACT'S RENTAL SOLUTION
"Exact's rental solution provides Energyst with a quick and comprehensive overview of its different business activities, ranging from customer contact to invoicing"
"Checking product availability is part of a rental company's daily routine. Therefore, what such a company needs is an accurate and complete overview of its products, preferably at a glance. In an interview with Exact, Mr. Gerard Kessels, Quality & IT Manager at Energyst, relates how Exact's rental solution enabled Energyst to make the mo
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KELLY'S - MULTIMEDIA BUSINESS- 2-BUSINESS SOLUTIONS
"First established back in 1799, and published annually ever since, Kelly's has become synonymous with high-quality Industrial Product and Service information. "
"The new Kelly's product range builds on this success, offering comprehensive data and a powerful advertising medium. All advertisers gain maximum exposure by appearing in Kelly's, from traditional directories through to new electronic media - and more specifically the new search engine for industry, kellysearch.com. The Kelly's Industrial
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STUDENTS WORKING THROUGH UNIVERSITY COULD BENEFIT INDUSTRY
"The recent Commons 'yes' vote on university tuition top-up fees, could spell long-term gains for the manufacturing and service sectors as students adopt US - style work practices to fund their college years, says Blue Arrow. "
"The leading recruitment specialist, which places large numbers of students into temporary and long-term flexible assignments in university towns across the UK, also emphasised that for those interested in a top level career in industry, quality shop-floor work experience is ofte
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PRAISE FOR ENGINEERING AT UNIVERSITY OF GREENWICH
"The President of the Institution of Mechanical Engineers (IMechE) Professor Chris Taylor, has said the work being done at the University of Greenwich at Medway to train the next generation of engineers is exemplary. "
"The president's comments came during a visit to the university which was organised by Andrew McLachlan, IMechE Kent area chairman, who was determined to show him the best of Kent engineering, industry research and training.<BR> Professor Taylor, who is also Vice Chancellor of Bradfo
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STOCK IN HAND
"PEGDs portable gauges are beginning to offer a high-quality alternative to fixed electronic metering systems, as well as offering all their regular advantages."
"Portable gauging is not usually associated with advanced technology or with reducing volatile organic compound (VOC) emissions; these are usually the province of automatic systems. But an evolving class of portable electronic gauging devices (PEGDs) has been combining the freedom of manual, portable gauging with the technological sophistication
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GE JENBACHER ENGINES FOR EUROPE'S LARGEST MINE GAS PLANT
"GE Jenbacher installed fourteen JMS 620 GS cogeneration systems at Europe's largest mine gas plant Saar Fenne, which is owned by SaarEnergie and located in the district of Fenne near Saarbrucken, Germany. "
"The units produce more than 40 MW electrical and nearly 41 MW thermal energy. This coal mine gas plant is now also Europe's largest gas engine powered CHP plant subsidized under the Renewable Energies Act. The power station's annual production capacity of 350,000 MWh of both electrical and thermal e
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LEARN TO BE LEAN
"At PeopleSoft, they say, 'If it doesn't add value, take it away.' And by 'add value', they mean adding value for the customer, who could be inside or outside your business. "
"It's a good definition of Lean, but it leaves one big question unanswered - Why is Lean not prevalent in every organisation in the new millennium?<BR> It's a question that PeopleSoft will address at their Lean Forum on the 24th March. Among the highlights of the half-day event will be 'Lean Thinking', a presentation by Ala
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SCOTTISH WATER: SUPPORTING YOUR BUSINESS
"Helping customers to achieve a cost effective, environmentally responsible approach to water consumption is one of Scottish Water's key aims. "
"By using its expertise and experience in water and data management and leakage detection, Scottish Water is able to develop innovative and tailor-made solutions for customers.<BR> In most cases, readings taken from only one or two water meters form the basis of business water and waste water charges. Analysis of consumption trends can indicate general inc
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| Brains and beauty |
Furness and West Cumbria’s West Coast is about to experience a major investment that will strengthen the tourism and industry s ...
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| National Stadium, Beijing |
At the pinnacle of its construction, the National Stadium in Beijing had 7,000 workers toiling over the infrastructure. ...
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No smoke without fire
It seems that commentators, industry heads, central bankers and, dare I say it, Industrial Focus’s own journalists have made so ...
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Innovation for the nations
Hope for the future has arisen from the turmoil of the last few months, as industrial technologies have spun out some marvels o ...
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Supposedly the construction
materials of the future, composites are increasingly seen in
applications where optimum efficiency is paramount including
aircraft construction and renewable energy. As two research
examples show in this video, composites really are the future
for efficiency.
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